초록 열기/닫기 버튼

The purpose of this study was to find the relationship features between travel agents and hotels and look at how this relationship features effect on the relational performance. Therefore, implications for the travel agents and hotels were provided. The substantiation study was planned through theoretical consideration and expert examination. The former includes previous studied, which analyzed factors of relationship features between travel agents and hotels and add experimental variables from the researcher's field experience. This study looked at the effect of the relationship features between travel agents and hotels on the relational performance as five divided factors and it is meaningful in providing managers or marketers with suggestions for advanced relationship marketing.