초록 열기/닫기 버튼
The study examines the structural relationship The Structural Relationship of Servant Leadership, Team Efficacy, TCB, and Team Performance under the team management system of airline flight attendants, and aims to present ways to maximize customer satisfaction through the efficient and effective team management of airlines. The study is based on 348 full-time flight attendants of 'K' Airline and 'A' Airline under the team management system domestically, and used the SEM analysis applying the AMOS 4.0 for verification of the hypothesis. Findings of the study are as follows. Firstly, it is shown that Servant Leadership exerts a meaningful influence on Team Efficacy, TCB, and Team Performance. Secondly, Team Efficacy is found to have a meaningful influence on TCB and Team Performance. In addition, the study presents implications of its findings, limits of the study, and directions for future studies.
키워드열기/닫기 버튼
Servant Leadership, Team Efficacy, Team Citizenship Behavior, Team Performance
