초록 열기/닫기 버튼
This study analyzed mediative effects of group potency regarding the impact of a hotel manager's transformational leadership on members' service performance. In particular, the present study considered that subjects consisted of groups of hotel members and aimed to discuss the effect of the transformational leadership using the cross-level analysis, while illustrating the impact of group potency, which are psychological variables at the group level. The summary of its results is as follows. First, it was confirmed that a hotel manager's transformational leadership had a significantly positive (+) impact on members' service performance at the cross level. Second, it was proved that there was a partial mediative effect of group potency, with regard to the positive impact of a hotel manager's transformational leadership on members' service performance at the cross level.
키워드열기/닫기 버튼
Transformational leadership, Members' Service Performance, Group Potency, Cross-level
