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The purpose of this study was to investigate the effects of psychological empowerment, self-leadership and service quality among Travel industry employees. For this study, has established hypothesis with theoretical background and data were collected from 210 travel employees in Busan and Seoul Metropolitan City with self-administered questionnaires and analyzed by structural equation modelling technique using SPSS 22.0 and AMOS 22.0. This study found that psychological empowerment(meaningfulness, competence, self-determination and personal influence) and self-leadership(behavior-focused strategies, natural reward strategies, constructive thought pattern strategies) had positive effects on travel employees' self-leadership. and also travel employees' self-leadership had positive effects on service quality. Lastly, It was found that psychological empowerment did not had significantly positive effect on service quality(tangibles, reliability, responsiveness, assurance and empathy) in travel agents. The theoretical and practical implications of the research findings were discussed and the directions for future research were advanced.



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Travel’s Employees, Self-leadership, Service Quality, Psychological Empowerment