문화콘텐츠 산업 중에서 우리가 현재 세계적 경쟁력을 갖고 있는 분야가 바로 온라인 게임이다. 온라인 게임은 바야흐로 새로운 산업으로서의 지위를 다지고 있고, 그 성장잠재성은 더욱 크다. 그러나 발전일로에 있는 게임 산업에도 여러 가지 제도적 준비가 필요하다는 사실도 나타나기 시작하였는 바, 대표적인 것이 게임관련 분쟁이다. 게임관련 분쟁이나 민원은 게임산업이 성장하고 게임 이용자가 더 많아질수록 증가하고 있으나 신속한 분쟁해결 체제는 미흡한 것이 현실이다. 따라서 본 연구는 게임관련 분쟁의 급증에 따른 게임산업에 대한 대국민 인식제고 및 건전 게임문화 활성화를 위한 실질적인 게임분쟁 해소창구가 어떤 모습이어야 할지를 검토해보고자 한다.

In culture contents business, the part having global competive power is online game in the present. Online game is being new business place and it's potential growth is more huge. However in developing game business various preparing system necessity occured. Important problem is trouble of the game. Game business is growing and game user is incleasing but reality is there's no prompt system for solving game trouble and solving popular complaint. So, this research examine in rapid increase of game trouble people's recognition or revitalizing healthy game culture on game business how to be in substance game trouble solving windows.

In culture contents business, the part having global competive power is online game in the present. Online game is being new business place and it's potential growth is more huge. However in developing game business various preparing system necessity occured. Important problem is trouble of the game. Game business is growing and game user is incleasing but reality is there's no prompt system for solving game trouble and solving popular complaint. So, this research examine in rapid increase of game trouble people's recognition or revitalizing healthy game culture on game business how to be in substance game trouble solving windows.