The present research tries to show evaluation of G2B service from the customers who contacted and made use of 'The Office of Supply'. It also attempts to suggest constructive ideas to improve its service. The main tasks 'The Office of Supply' are by and large concerned about the following: supply affairs, construction works of equipment, G2B service(Nara Jangter), construction works of supervision, and stock of goods. This paper, in particular, figured out and evaluated the area of G2B(Nara Jangter) service. The evaluation of the service was divided into two sections, supply and demand units. The paper includes significance of overall e-supply system of our country and e-supply management & administration. In addition, function and importance of customer evaluation, and models measuring customer satisfaction are discussed in the paper. There is comprehensive analysis about degree of total satisfaction based on units of supply service, degree of task division and dimension, analysis of items etc. In conclusion, this paper indicated present difficulties and problems associated with G2B service and it made some suggestions to improve better service.

The present research tries to show evaluation of G2B service from the customers who contacted and made use of 'The Office of Supply'. It also attempts to suggest constructive ideas to improve its service. The main tasks 'The Office of Supply' are by and large concerned about the following: supply affairs, construction works of equipment, G2B service(Nara Jangter), construction works of supervision, and stock of goods. This paper, in particular, figured out and evaluated the area of G2B(Nara Jangter) service. The evaluation of the service was divided into two sections, supply and demand units. The paper includes significance of overall e-supply system of our country and e-supply management & administration. In addition, function and importance of customer evaluation, and models measuring customer satisfaction are discussed in the paper. There is comprehensive analysis about degree of total satisfaction based on units of supply service, degree of task division and dimension, analysis of items etc. In conclusion, this paper indicated present difficulties and problems associated with G2B service and it made some suggestions to improve better service.