초록 열기/닫기 버튼
This article is purposed to investigate important service sectors hotel business center guests consider most important (rooms, front office, food & beverage, business center) in selecting attribute of hotels on their purposes of use. The results indicated that the degree of importance in room sector was shown greatly different in terms of 'differentiated room service' and 'work space in room'. The group of guests whose main purpose was to use computers considered 'differentiated room service' most important, while those whose main purpose was to use meeting rooms considered 'work space in room' most important. No remarkable difference in the degree of importance was found in the sector of front office and food & beverage. In the sector of business center, those whose main purpose was to use meeting rooms and computers considered 'facilities in meeting rooms', 'basic work service' and 'newest equipment' most important, while those whose main purpose was to use secretarial service considered 'quality of personal service' most important. Finally implications for executives and managers of hotels are discussed.
