초록 열기/닫기 버튼
Security of human resources at hotel corporations became a serious task, and efficient use of manpower now takes up an absolute part in growth of corporations. Accordingly, the purpose of this study is to examine whether trust of leaders have mediation role on the cause and effect relationship between leadership of administrators and organizational identification of hotel employees. This will allow hotel managers to develop a more specific and realistic education or training program that satisfies employees and to come up with a new internal marketing strategy.In order to accomplish the purpose of this study, literature review and positive analysis were paralleled. As a result of positive analysis, first, transformational leadership of administrators showed strong effect on increasing the trust of hotel employees on their leaders. Second, transactional leadership was relatively effective in increasing the trust of hotel employees on their leaders. Third, trust on leaders was more strongly seen to increase self congruity among factors of organizational identification by hotel employees. Fourth, transformational leadership was found have insignificant influence on congruence of organizational goal among factors of organizational identification by hotel employees. Lastly, trust of hotel employees on their leaders had a partial mediation effect on increasing self congruence between administrator's transformational leadership and organization. The results suggest that existing physical educational environment has changed to current leader or employee education at hotel corporation to either suggest the vision of corporations or change the aspects of leaders by giving motivation to employees, settlement of goals and self development. However, due to the anticipation that incentives and working conditions for employees will improve with increased sales of corporations, actual accomplishment of organizational goals seem to increase loyalty and sense of duty of employees.
