초록 열기/닫기 버튼
The objectives of this study are to analyze the effects of organizational trust on organizational citizenship, job satisfaction, turnover intention of hotel F&B associates. The major results of this study are as follows. First, organizational trust had a positive effect on civic virtue and sportsmanship, conscientiousness of organizational citizenship behavior(OCB). Second, altruism and conscientiousness of OCB had a negative influence on turnover intention. Third, civic virtue and sportsmanship of OCB had a positive effect on job satisfaction. Fourth, organizational trust had a negative effect on turnover intention. Finally, organizational trust had a positive effect on job satisfaction. Therefore, top managers should provide associates with motivation and effective communication channel to create a positive organizational culture.
