초록 열기/닫기 버튼
This study is focusing on the dyadic relationship of job rotation and customer orientation, career success, and is trying to testify the influence of employees' evp(employee value proposition) on job rotation, meanwhile the study is trying to testify the affects of job rotation on the customer orientation and career success. To accomplish the goals, a field survey was conducted on the employees' of the Deluxe Hotel in Seoul area. The statistical tools to be undertaken in this research were frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis using the statistical package of SPSS(12.0) and AMOS(6.0). The results of this study, based on a positive analysis, could be summarized as follows. First, the more the employee value proposition(capability recognition, mutual trust, growth development) is, the more the influence to job rotating they perceived. Second, the more the employee value proposition(capability recognition, compensation, mutual trust, growth development) is, the more the influence to customer orientation they perceived. Third, the more the employee value proposition(capability recognition, mutual trust) is, the influence to career success they perceived. Fourth, the more the job rotation is, the more the influence to customer orientation. Fifth, the more the job rotation is, the more the influence to career success. At the last chapter, the paper concludes with discussions and the managerial implications for the effective personnel policies.
