초록 열기/닫기 버튼
The purpose of this work is to investigate how the perception of organizational justice that employees working at the first class hotel have affects their organizational support recognition and customers orientation. The results of this work are presented as follows: First, it was found that of organizational justice factors, distribution justice, procedure justice and interaction justice positively affected organizational support recognition. It means that as the rewards given to employees as a result of job performance, the procedures and rules used for reward distribution, and the treatment provided by higher supervisors in the course of setting and performing the procedures become more justice, the organizational support recognition increases higher. Secondly, it was found that the higher the organizational support recognition was, the higher the customer orientation was. It means that when the level of organizational support is recognized to be high, employees' customer orientation increases. Thirdly, it was found that of organizational justice factors, procedure justice and Interactional Justice positively affected customer orientation. Accordingly, it is important to operate reward system in a way of maintaining organizational justice. The study subjects of this work were employees working at the first class hotel located in Seoul. Therefore, this work has limitations in generalizing its results in the area of all food service businesses. Therefore, in the future, it is necessary to secure more food service businesses and more regions as samples.
