초록 열기/닫기 버튼
According to the results of a survey of the Ministry of Education, Science and Technology growth of the number of international students that continued till 2008 started to show continuous downward since 2010. As universities entered the era of competition in order to attract international students, the study examining education quality of university as a service provider and students' satisfaction as consumers of this service is essential at this moment. Therefore, the purpose of this study is to investigate the effects of education service quality experienced by international students currently enrolled at university during their university years on students' satisfaction. According to the results, except for the reliability among university education service quality: tangibility, responsiveness, professors, staff and reputation factor made a significant effect on the overall students' satisfaction. Also it was proved that the responsiveness made the biggest effect. In additional to that, it was found that overall students' satisfaction had a significant impact on the intention of recommendation and word-of-mouth.
